Privacy Policy

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Marush (Pvt.) Ltd. is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our website and related services.

Privacy Policy

Marush (Pvt.) Ltd. ("Marush," "we," "our," or "us") values your privacy and is committed to protecting the personal information of visitors, customers, veterinary professionals, retailers, and business partners using the Hill's Pakistan website and related digital services.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website and services.

Information We Collect

We may collect the following types of information:

Personal Information

• Full name
• Email address
• Phone number
• Company or clinic name
• Postal address
• City and province
• Professional information (for veterinarians and business partners)

Pet Information

When using our digital services, you may voluntarily provide information about your pet, including:

• Pet name
• Species
• Breed
• Age
• Weight
• Medical condition
• Dietary preferences

This information is collected solely to improve our services and provide personalized nutritional recommendations.

Technical Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage statistics
• Pages visited
• Date and time of access

How We Use Your Information

We use your information to:

• Provide products and services.
• Process inquiries and customer support requests.
• Recommend suitable Hill's nutrition products.
• Respond to veterinary or product-related questions.
• Process online orders.
• Improve website functionality and user experience.
• Send updates, promotions, newsletters, and educational content (where consent has been provided).
• Monitor website security and prevent fraud.
• Comply with legal and regulatory obligations.

AI-Powered Services

Our website may include AI-powered tools, such as nutrition assistants, product recommendation systems, and educational resources.

Information submitted through these services is used solely to provide relevant responses and improve user experience. AI-generated recommendations are intended for informational purposes only and do not replace professional veterinary advice.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality.
• Remember user preferences.
• Analyze website traffic.
• Enhance security.
• Personalize user experiences.

Please refer to our Cookie Policy for more information.

Information Sharing

Marush does not sell, rent, or trade your personal information.

We may share information only with:

• Authorized service providers.
• Logistics and delivery partners.
• Payment processing providers.
• Technology and hosting partners.
• Government authorities where required by law.

All third-party partners are expected to maintain appropriate data protection standards.

Data Security

We implement appropriate administrative, technical, and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your personal information, no online system can guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

• Provide our services.
• Fulfill legal obligations.
• Resolve disputes.
• Maintain business records.

Information that is no longer required is securely deleted or anonymized where appropriate.

Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal data.
• Withdraw consent where processing is based on consent.
• Object to certain processing activities.
• Request a copy of your personal information.

Requests will be handled in accordance with applicable legal requirements.

Children's Privacy

Our website is intended for individuals aged 18 years or older. We do not knowingly collect personal information from children. If we become aware that such information has been collected unintentionally, we will take reasonable steps to delete it.

Third-Party Links

Our website may contain links to third-party websites or services. Marush is not responsible for the privacy practices or content of those external websites. Users are encouraged to review the privacy policies of any third-party sites they visit.

International Data Transfers

Where necessary, your information may be processed or stored by trusted service providers located outside Pakistan. We take reasonable measures to ensure that such transfers are conducted securely and in accordance with applicable data protection requirements.

Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. The updated version will be posted on this page along with the revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact:

Marush (Pvt.) Ltd. 
Official Sole Distributor of Hill's Pet Nutrition in Pakistan

📧 Email: pets@marush.com.pk 
📞 Phone: +92 320 0612 357 
📍 Address: 117-A, Ahmed Block, New Garden Town, Lahore, Pakistan.